TexTrax® Superior Support Our goal is to provide better complete systems support than any other vendor. Our clients realize the need for this type of superior support, and that is achieved through a close relationship between client and vendor. Our training not only teaches the client about our software, but teaches us about the client's business, use of data, and special needs. This two-way training provides the knowledge that is the cornerstone for providing superior support.The specialty of Fike & Fike, Inc.
- unlimited toll-free phone support
- software upgrades providing new features, and general improvements
- answers regarding your data, transactions, concepts, and specific operation
- analysis of client data and operation, when requested
- customized training & implementation
- courteous and respectful treatmentWhere the success of your business counts
- training is not limited in hours, but is provided until the job is done
- we not only train, but assist with data and operations until you are "up and going" Where your opinion counts
- we want to improve our software
- we want your ideas, suggestions, and requests
- we will act on your feedback
Where your calls put you in touch with...
- the people who are the developers of the software
- the people who have, or can find, the answers
- the people who have the power to alter the software
- the people who want your problems solved
- the people who are responsible for our success
Where the staff understands and cares for...
- people and their concerns
- business and its problems
- accounting and its difficulties
- technology and its benefits
Our software products are a result of the collective efforts of all of you, our expanding customer base. It is to you that we owe the success of our products and the success of our organization. It is our duty to view and treat our relationship as one of a cooperative association where you are the members, and we are the servants. The association exists for the benefit of its members.
If you have any questions, comments, or suggestions, please call us at 1-800-525-3678.
Inadequate SupportOther VendorCustomerFike & FikeCustomerSuperior Support